Frequently asked questions

Titanium is chemically inert, so it does not react with acidic foods such as lemon, tomato or vinegar, and it carries no metallic taste into tea or coffee. It is also roughly 40% lighter than stainless steel for the same wall strength, which matters when you are carrying a set into the outdoors. Tivarol products use no coating and no inner liner, so there is no coating to scratch off and nothing between the food and the metal.

No. The colours are produced by surface treatment of the titanium itself — anodising for the deeper tones, and a high-temperature vacuum crystallisation process for the ice-crystal and hammered patterns. Because the colour is grown from the metal rather than applied on top, it will not chip off or fade with washing.

Yes. Pure titanium tolerates direct flame without warping and does not off-gas the way coated non-stick or aluminium pans can. Our pot and steamer range is designed for campfire and gas-stove use. Cookware handles are hot near the flame and should be handled with a cloth.

Rinse with warm water and a neutral detergent. Avoid steel wool and abrasive scourers, which will scratch the surface and dull a matte finish. Most Tivarol pieces are dishwasher safe, but hand washing will preserve a brushed or sandblast texture for longer.

Both. Individual pieces can be ordered for personal use, and bulk programmes are handled directly by our team. This site is a catalogue and enquiry channel — pricing, lead time and freight are confirmed on request, because they vary with configuration, finish and volume.

There is no fixed minimum for a standard catalogue piece in a stock finish. Custom finishes, laser engraving and private-label packaging have their own thresholds, which depend on the tooling involved. Send us the specification and we will confirm what is practical.

Yes. Laser engraving is available across most of the range and reads as part of the surface rather than a sticker. Retail boxes and gift sets can be produced to your artwork as well. Share your vector file and we will confirm the artwork area and method.

Food-contact material test reports are available for the product range and can be provided on request. Documentation is issued per specification and shipment, so tell us the destination market when you enquire and we will confirm exactly what applies.

All production is based in Yongkang, Zhejiang, with finished goods shipping from the same region. Stock items in standard finishes are dispatched quickly; custom finishes and engraved pieces take longer because they enter a separate production queue. We confirm the schedule in writing before any order is committed.

Use the enquiry form on the contact page with the product reference, the quantity, the finish and your destination. You will get a full specification sheet and a landed-cost breakdown. If a drawing or a reference sample is more useful than a catalogue photo, send that instead.

Report it within the stated window with photographs and the packing reference, and we will arrange a replacement or credit. Damage in transit is handled through the carrier claim, and we will guide you through the documentation.